MoveConnected Privacy Policy

Version 2026-10-PP-v29 · Effective October 24, 2026

What changed in this version: when an agent invites an email address that has no MoveConnected account, we now email that address one invitation. This version describes that email, how to stop it, and the two records we keep for it.

MoveConnected ("we," "us") operates moveconnected.com. This policy explains what personal information we collect through the site, how we use it, and how you can control or delete it. It does not cover the contractors we list — we have no relationship with them — or any third-party site we link to.

MoveConnected is currently a sole proprietorship operated by Blake Faulkenberry in Texas. If that changes (for example, if MoveConnected forms an LLC), this policy will be updated to name the new legal entity.

Information you give us

Account. If you create an account: your name, email address, and a password. Your password is hashed before storage — we never store it in plain text.

Property address. When you upload an inspection report or search for contractors, you give us the property address, either typed or chosen from Google's address autocomplete.

Your inspection report. This is the one that matters most, so here it is in plain language: when you upload a PDF or Word document, we read it into memory and extract its text — the file itself is never written to our servers or any disk. That text (which can include the property address, your inspector's notes, and anything else written in the report) is sent to OpenAI, our AI provider, to identify repair items. We keep the extracted results only for the current session (about 30 minutes). If you are signed in, they are saved to your account automatically when you open the contractor list (the report, plus the property address and the repair categories you chose) or when you buy an upgrade (the report). You can delete anything saved to your account, at any time, from My Account.

Your acceptance of these documents. When you tick the box to agree to the Terms of Use at sign-up or at checkout, we record that you did: your account ID, which version of the Terms of Use and of this Privacy Policy you were shown, where you accepted (sign-up, a report purchase, or a subscription), the date and time, your IP address and your browser's user-agent string. We keep this because an agreement is only meaningful if there is a record of it, and we keep it even if you later delete your account — see "How long we keep it" below.

Dates you keep with a report. On a report saved to your account you can enter your inspection deadline and other dates in your purchase: the appraisal, the final walkthrough and closing day. If you entered an inspection deadline before saving the report, it is saved with it. We use these dates to show you countdowns on your report and your Move Dashboard and, if you ask for move-plan emails, to time them. They are kept with the report and deleted with it.

Whether a report is for a home you're selling. If you start from "Analyze your pre-listing inspection", we save that the report is a seller's, so it uses seller wording and leaves out the buying dates. It is kept with the report and deleted with it.

Your notes on a report. On a saved report you can also keep your own notes: a status and a note on each repair item, which items go on your repair list, quotes you type in (the business name, amount, date and your note), and ticks on the final-walkthrough checklist, and a name you give the report. We use them only to show them back to you, on the report, your repair list, your Move Dashboard and your list of saved reports. If you ask us to email your repair list, we send it only to your account's own email address, through SendGrid. They are kept with the report and deleted with it.

Reminder emails you ask for. On a saved report you can ask for reminder emails: before your inspection deadline and, on the Complete Move Plan, about major systems your report says are near the end of their service life, near the walkthrough and closing dates you saved, and at the start of each season in the year after closing that your report lists upkeep for. When you do, we keep that you asked, when you opted in and out, which reminders are due and when, and the time zone your browser reports, so they arrive at 9 am your time. To find those systems, the analysis of your report also records each one's name and the age the report gives. A reminder goes to your account's email address through SendGrid. It carries the street line of the property (not the full address) and, depending on the reminder, your deadline and how many items are still marked Open, the systems and ages from your report, or the name of the milestone; never your findings or any costs. Every reminder has an unsubscribe link that works without signing in, and unsubscribing stops them at once.

Share links. On the Complete Move Plan you can make a read-only link to a saved report. We keep a scrambled form of the link (never the link itself), what you chose it shows, when it expires, whether you turned it off, your own label for it, and how many times it was opened and when it was last opened — not who opened it. Anyone with the link can see, without signing in, the property address and the parts of your plan you chose: the items with their priorities, timing and cost ranges, and, if you chose them, the status you set on each item, your walkthrough ticks and your quotes. Never your notes, the name you gave the report, or contractor listings. The link stops working when it expires or when you turn it off.

Working with a real estate agent. If you subscribe to the agent plan (MoveConnected for Agents) and use its client features, we keep the name, broker's name, and optional business phone, email address and license number you enter, your statement about the contractors you recommend, the contractors you list (typed by you), the email address of each client you invite, and the properties you add for clients with the stage you set for each. When an agent invites an email address that has no MoveConnected account, we email that address one invitation through SendGrid, naming the agent and their broker, with a link to MoveConnected; a reply goes to the agent. Each new invitation sends one such email, and we send no reminders. Every invitation email has an unsubscribe link that works without an account: using it stops invitation emails to that address from every agent and declines that invitation. To keep to that, we store a fingerprint of the address (a code made from it, used only to recognise the address if an agent invites it again), not the address itself. For each invitation email we also record which agent's account and which invitation it was for and when we sent it, and when an agent reaches the daily limit, so we can limit how many an agent can send in a day. After a client accepts, the agent can have us email that client a summary of the changes the agent has made since the last such email: homes added to or taken off their list, and milestones (with dates and whether they are done) and tasks the agent added, removed or marked done or not done. The email goes to the client's account email address. It shows each home by its address up to the first comma (usually the street), and never how far along the agent marks it. The agent gets a copy at their account email address. A client can turn these emails off on My agent or from the email itself. If an agent invites you, we keep your email address as the agent typed it, and the invitation waits in your account for you to accept or decline. A report the agent shares with you is copied into your account and is yours to keep. While a client has accepted and the agent's subscription is active, the agent plan covers up to 10 reports the client saves. For each covered report we keep which agent's plan covered it, when, and the home's address (used to tell when a report is for a home already covered). The agent sees only how many of the 10 the client has used, never which homes or what is in them. Your agent can keep their own working notes about your search in MoveConnected: the homes you're considering, which you see on your My agent page, and how far along each is, which you don't see. These are deleted when either of you stops sharing. An agent can add these for someone they have invited before that person has an account; they are deleted if the invitation is declined, withdrawn or expires. An agent can also set milestones (with dates) and tasks for each client on each property, including short task titles they type. The client sees these. When a client ticks a task, their agent sees that it was ticked, by whom and when. An agent can download a history of what they set for a client, including when the client ticked tasks; a copy the agent saves is theirs to keep or delete.

Support messages and beta feedback. If you contact support, we keep your name, email, and message so we can respond. If you submit beta feedback, we keep your star rating, optional comment, and the page it was about — tied to your account if you're signed in, otherwise anonymous.

Payment information. If you ever make a purchase, checkout is handled entirely by Stripe on Stripe's own hosted page. Stripe's checkout collects your billing address and phone number along with your card details. We never see or store your card number, and we keep only Stripe's own reference ID for the transaction.

Messages

After a client accepts an agent's invitation, the two of them can send each other text messages in MoveConnected. For each message we keep its text, who sent it and when, the account IDs of the agent and the client, when we emailed about it and when it was reported, and for each of them the newest message they have read. Only that agent and that client can read their messages. MoveConnected staff read a message only if one of them reports it to us, and then only that message, when it was sent, the conversation's number, and the account IDs of who sent it and who reported it; or when the law requires it. When a message arrives we email the other person once, with the sender's name and a link to the conversation, never the message itself, and not again for that conversation until they have read it. Either of them can turn these emails off (a client on My agent, an agent on Agent profile) or from the email. Once sharing ends, or the agent's subscription ends, the messages can still be read but no new ones can be sent. Messages are kept while sharing is on and deleted 12 months after sharing ends or 12 months after the agent's subscription ends, when the agent invites the same client again, and at once when either of them deletes their account. We don't keep messages as a record for anyone; if you need one, keep your own copy.

Support access

If you turn on support access in Account, MoveConnected support can see your account as you see it, for up to 7 days or until you turn it off, and only to read it: we can't change anything in it. Support access never shows us your messages. On the agent plan, it shows what your clients shared with you. We keep a record of each time we look (when it started and ended) for 12 months, show it to you in Account, and delete it when you delete your account.

Information we collect automatically

• Session data. If you create an account, your session record includes the IP address and browser/user-agent string of the device you're signed in from.
• Abuse protection. To stop anyone overloading the site or running up its costs, we count how often each IP address uses features such as sign-in, address lookup, contractor search, uploads, and email. Those counts are kept only temporarily in server memory — never saved to our database or written to our logs.
• Analytics. We don't use an analytics or tracking tool. Our own server keeps daily totals of a few steps (homepage opened, reports uploaded (and how many of those came from the seller entry), results and the upgrade offer shown, checkouts started, purchases, contractor searches). Each total is just a number for the day. No IP address, account, cookie or visit ID is stored with it, so it can't be tied to you. It also keeps daily totals of how many visits arrived from each kind of source (for example Facebook, Google, an email, or typing the address) and which page they arrived on, worked out from a tag on the link you followed or the name of the site you came from, and of how many times each public page was viewed. Only the name of the source is kept, never the link or the address of the page you came from. So a page isn't counted twice, your browser notes which steps and pages it already counted in that tab; the note is deleted when you close the tab. Until September 15, 2026, the site loaded GoDaddy's analytics script, which set three cookies (_tccl_visitor, _tccl_visit and _scc_session) and, if you accepted the cookie banner, recorded which links and buttons you clicked. It has been removed, and the site now deletes those cookies and the old consent record from your browser when you visit. Until October 2026, our email provider, SendGrid, also counted when our emails were opened and which links in them were clicked. That is switched off.
• Cookies and browser storage. A cookie keeps you signed in. Your browser also stores your moving checklist progress on your own device, and, in the tab where you're running an analysis, a short note of what you're working on (the analysis reference, the property address, the items you picked, and your inspection deadline if you enter one) so the site can pick up where you left off after a refresh or a sign-in. The note stays in your browser and is deleted when you close the tab. The one part that can leave it is the inspection deadline: if you save the report to your account, the deadline is saved with it (see "Dates you keep with a report" above).

How we use it

• To run the service: analyze your inspection report, find contractors near your address, save what you ask us to save, and respond to support requests.
• To improve the product, using aggregated or de-identified usage data.
• To detect fraud or abuse and enforce our Terms of Use.
• As required by law.

We do not use your information for targeted advertising, and we do not sell it.

Who we share it with

We do not sell your personal data, and we do not share it for targeted advertising. We do share it with the service providers who make the product work:

Address lookups and contractor listings use Google Maps Platform, so the Google Privacy Policy also applies to the information Google receives.

People you choose to share with. Apart from the service providers above, your information goes only to people you choose, and only once you turn it on:

• Anyone you send a share link to sees what you chose that link to show (see "Share links" above) until it expires or you turn it off.
• A real estate agent whose invitation you accept sees that you accepted, your account name and email address, and only what you tick — your dates, your item statuses and walkthrough, your quotes — on the reports that agent shared with you. When you tick a task your agent set for you, the agent sees that you ticked it and when. Never your notes, and nothing on reports you ran yourself, except how many of them their plan has covered for you (up to 10), never which homes or what is in them. You can change what you tick or stop sharing at any time from My Account; the agent then sees nothing more. An agent you decline, or never answer, sees only that. While you share, the agent also keeps the working notes described under "Working with a real estate agent" about you; you see the homes, but not how far along the agent marks each.
• If you are the agent, clients who accept see your name and broker's name with any contact details you entered, and your recommended contractors, while you share with them and your subscription is active. Your name, broker's name and contact details also appear at the top of any reminder email a client asked for on a report you shared, under the same conditions. They also appear in any update email you send a client: your name and broker's name at the top, your contact details below.

We may also disclose information if required by law, to protect someone's safety, or in connection with a sale or transfer of the business — in which case this policy would continue to apply to your information under the new owner.

AI processing of your documents

When you upload an inspection report, we read the file in memory and extract its text; the file itself is never written to our servers. We send that text to OpenAI (currently using their gpt-6-luna model) for analysis, and it returns a structured list of repair items. Under OpenAI's standard API terms, your content is not used to train their models. We have not yet independently verified OpenAI's exact data-retention window for our account — we will update this section with that specific detail once we have.

The output is an AI-generated summary, not a professional inspection, engineering opinion, or repair estimate. It can miss items, misread them, or describe them imprecisely — always verify it against your full report and consult your inspector or a licensed professional before making decisions.

How long we keep it

• In-progress analysis (before you save anything): kept in server memory for about 30 minutes, then discarded.
• Saved contractor lists and issues reports, with any dates and notes you keep with a report: kept until you delete them individually, or until you delete your account.
• Reminder emails: the reminders still to be sent are deleted with the report, or when you unsubscribe or delete your account. The record of when you opted in and out is kept with your account until you delete it.
• Share links: kept, with the report, until you delete the report or your account. A link that expired or that you turned off stays in your list and shows nothing to anyone.
• Agent links and invitations: kept until the agent or the client deletes their account. When either side stops sharing, the record stays so sharing can be started again; the agent sees nothing more. An agent's property list, stages, milestones and tasks: a property taken off a client is deleted 90 days later, or at once if the agent deletes it; everything an agent kept for one client is deleted at once when either side stops sharing or an invitation is declined or withdrawn, and within a day when an invitation expires; and all of it is deleted 12 months after the agent's subscription ends, or when the agent deletes their account. A task an agent removes stays in our records, marked removed, until the rest of that client's record for the property is deleted on that schedule.
• Invitation emails: the record of each one (the agent's account, which invitation, and when we sent it) and of each time an agent reached the daily limit is deleted after 30 days, or when the agent deletes their account.
• An address that unsubscribed from invitation emails: kept as a fingerprint of the address, not the address itself, until you ask us to remove it at support@moveconnected.com. It isn't tied to any account, so deleting an account doesn't remove it.
• Reports your agent's plan covered: the record of each is kept until you delete your account, or your agent deletes theirs. If you delete the report, its address is removed from the record.
• Update emails from agents: a record of each update email an agent sends a client (the time of the newest change it listed, and how many changes it listed) is deleted when either of them stops sharing or deletes their account, or 12 months after the agent's subscription ends.
• A client's choice to turn off update emails from agents: kept until they turn them back on or delete their account.
• Messages between an agent and a client, with the record of the newest message each has read: kept while sharing is on; deleted 12 months after sharing ends or 12 months after the agent's subscription ends, when the agent invites the same client again, and at once when either of them deletes their account. A message someone reports also reaches our support inbox, and is kept there as support requests are (below).
• Your choice to turn off emails about new messages: kept until you turn them back on or delete your account.
• Support access setting (whether it is on, until when, and when you last turned it on or off): kept until you delete your account.
• Record of each time support looked: kept 12 months after that look ended, and deleted at once when you delete your account.
• Account information: kept until you delete your account.
• Support and beta feedback: kept as part of our records; contact us if you'd like yours removed.
• Your acceptance of the Terms of Use and this policy: kept indefinitely, including after you delete your account, and still linked to your account ID. This is the one thing account deletion does not remove. It is a small record — which versions you accepted, when, from which IP address and browser — and it exists so that both of us can show what was agreed. Contact us if you want a copy of yours.

Apart from the daily job that deletes agents' property lists, stages, milestones and tasks, messages, records of when support looked at an account, and records of invitation emails, on the schedule above, we do not currently run an automated process to purge old session records or delete data after a fixed period — other deletion is something you do yourself, using the tools below, or something we do for you on request.

Your choices and rights

• Delete a saved contractor list or issues report anytime from My Account — this permanently removes it from our database, immediately, along with the dates and notes you kept with it and its share links.
• Delete your account from the "Delete my account" section of My Account — this permanently removes your account record, your login credentials, every saved contractor list and issues report (and the dates and notes kept with them), your reminder choices and every scheduled reminder, every share link you made (they stop working), your agent links and invitations — whether you were the agent or the client, including invitations to your email address you never answered — the record of invitation emails we sent for you as an agent, and any agent details and recommended contractors you entered, your property list with the stages, milestones and tasks you set, any working notes an agent kept about you, any milestones and tasks an agent set for you and your ticks on them, the record of update emails an agent sent you or you sent, your choice to turn off update emails from agents, every message between you and an agent or a client, and your choice to turn off emails about new messages, your support access setting and the record of each time support looked at your account, any credit balance and transaction records, all active sessions, any outstanding email-verification or password-reset tokens, and, if you made a purchase or subscribed to the agent plan, your customer record at Stripe (Stripe keeps its own records of past payments). Beta feedback you submitted is kept but is unlinked from you, so it is no longer associated with your identity. Your record of accepting the Terms of Use and this policy is kept and stays linked to your account ID, for the reason given above. This cannot be undone.
• Turn off a share link at any time from the report it belongs to, and stop sharing with an agent (or a client) at any time from My Account.
• Contact us at support@moveconnected.com for anything not covered by the tools above, including a copy of the data we hold about you, which includes the working notes an agent keeps about you (the homes and their stages), and the milestones and tasks an agent set for you and your ticks on them.

We commit to honoring these for every user, not just where a specific law requires it. Separately: under the Texas Data Privacy and Security Act, MoveConnected currently qualifies as a small business and does not sell sensitive personal data — including the precise property locations we geocode — for any consideration, and we do not intend to.

Security

We use TLS encryption in transit, hash passwords before storing them, and never write uploaded report files to disk. Payment is handled entirely by Stripe's hosted checkout, so we never handle raw card data. No security measure is perfect, and we cannot guarantee absolute security of any information you share with us.

Children's privacy

MoveConnected is intended for users 18 and older. We do not knowingly collect information from anyone under 13. If you believe a child has provided us information, contact support@moveconnected.com and we will delete it.

Changes to this policy

We will update the version number and effective date above whenever this policy changes, and post the revised version here. Material changes will be noted on this page.

Contact us

Questions about this policy or your data: support@moveconnected.com.